FAQ'S
AFTERSALES
Luxury watch manufacturers use model reference numbers to identify specific watch models. You can find your model number on the certificate if present with your purchase.
Luxury watch manufacturers use serial numbers to identify a unique watch. You can find your serial number on the certificate if present with your purchase.
Our watches benefit from a Haki Watches 12-month warranty and any remaining manufacturer’s warranty for your peace of mind. Suppose your watch develops a mechanical fault and has a manufacturer’s warranty; you can submit a warranty enquiry and return it to us for a diagnosis.
If the manufacturer’s warranty covers the fault, it will be repaired free of charge. Warranty diagnosis can take up to 14 days, with the repair time quoted after the initial inspection.
Once a 12-month Haki Watches warranty has expired, if a watch has any remaining manufacturer’s warranty, we will send the watch direct to the manufacturer, who will provide a report.
Submit a warranty enquiry
If your watch is automatic, it may need winding. Mechanical watches usually require approximately 40 rotations of the crown from completely unwound — a manual watch will resist when complete, and an automatic will go on winding forever. The crown on water-resistant watches may need unscrewing before you begin. Automatic watches can run out of power while being worn if your movements aren’t sufficient to keep the mainspring fully wound. If your watch has a quartz movement, it may require a battery change.
You can log into your online account or contact us for a pdf copy.
RETURNS
For complete confidence when purchasing online, Haki Watches provide you 14 days to return a watch if you aren’t happy with a full refund. If you purchase in-store, we can offer you an exchange or credit note if you return a watch within 14 days.
Please return items in an unworn condition, with the accessories purchased, a copy of your receipt and/or proof of purchase. For online purchases, please contact us to inform us of your desire to return the item. Please only send your purchase back to the Haki Watches, not the manufacturer.
Once your returned item is received, we will email or call you to notify you that we have received your returned item. Your item must be unused, and in the same condition you received it to be eligible for a refund. It also must be in the original packaging, certification and accessories where applicable. All factory seals must be intact to receive a full refund or exchange if returning a new, unused watch.
Following an inspection, we will notify you of the approval or rejection of your refund request. A partial refund will process in the following instances:
• The item is not in its original condition is damaged or has missing parts.
• Any item that is returned 14 days after delivery.
We process refunds within 5 working days following an inspection or the same day if the purchase is in-person at our boutique via your original payment method.
BUYING A WATCH
Since its foundation in 2016, Haki Watches has aimed to become the premier trusted retailer for our customers to source, buy and sell luxury pre-owned watches. Specialising in brands such as Rolex, Audemars Piguet, Patek Philippe, Richard Mille and Cartier – we source, buy, sell and service luxury watches. We offer a unique buying experience for luxury watches with unbeaten service and value. Our family provide a private one-to-one service from our luxury boutique showroom, located within an exceptional, Grade I listed building. Strong relationships are central to our service.
All our watches are closely inspected inside and out by our highly trained team to identify any counterfeits. For complete confidence when purchasing online, Haki Watches provide you 14 days to return a watch if you aren’t happy with a full refund.
If you purchase in-store, we can offer you an exchange or credit note if you return a watch within 14 days.
For peace of mind, all watches purchased by Haki Watches pass through verification via Watch Register – a national database which logs watches for; insurance, loss and theft claims.
Should a watch match for a claim on Watch Register, with a customer present, the piece will be seized by Haki Watches and collected by Watch Register. The local police might attend our boutique on the day of the Watch Register entry if the watch was involved in a crime.
Our watches are closely inspected inside and out by our highly trained team to determine their condition and value. We use industry-recognised tools and equipment to ensure the condition, accuracy, efficiency and water resistance (where possible) meet industry-recognised specifications.
We may not guarantee water resistance on some models. If you want to know more, please consult one of our team.
Our business operates on the second-hand margin scheme; therefore, all our watches are pre-owned. For the sale of pre-owned watches, we do not charge VAT, so you cannot claim it.
VAT may be claimed in some instances on specific pieces of new jewellery. Please ask your sales advisor before purchasing for further information.
Part exchanging with Haki Watches is simple and convenient. Once we agree on the value of your timepiece, you can use your current watch to exchange or upgrade to another model in a single transaction.
Our prices are determined by supply and demand, with watches in short supply, often commanding higher values.
As part of our personalised service, upon purchase of your watch, we will request your wrist size to ensure your watch is a comfortable fit. Please ask our sales advisor to size your watch accordingly.
With a vast global network of recognised luxury watch dealers, we can ensure to find your dream watch quickly, should we currently not stock the piece in question. Please get in touch with one of our sales advisors, and we will be happy to guide you through the sourcing process.
Source a watch here.
We’ll send you an email as soon as the item is shipped, including its tracking number.
Orders are always shipped fully insured.
We insure shipments for their total value.
At Haki Watches, our shipping is free of charge.
Yes, this allows us to assist you better should any questions arise and enables us to inform you about your order status.
You can pay a deposit for a watch via debit or credit card (Visa or MasterCard) or bank transfer. You can then complete your transition in-store.
Our shipping Is Free of Charge. For items in stock, we process orders within 24 hours. Standard delivery is within 7 working days.
Gift vouchers are an ideal way to gift a special someone a Haki Watches piece. Our gift vouchers are available to purchase in-store at the value of your choice.
DELIVERY & COLLECTION
We encourage you to collect your purchase in person from our Acklam Hall boutique, which can be booked via appointment only during our opening hours. You can enjoy our personalised service from the comfort of our boutique. Please note we require photographic identification, proof of address and purchase for collection.
We offer a complimentary next-day delivery service for all UK orders placed before 3 pm. Orders placed after this or during the weekend dispatch on the nearest working day. We aim to dispatch all orders on the day your funds have cleared through our bank. Please be aware that your parcel will require a signature to be delivered.
We offer complimentary delivery on all international orders. An order placed before 12 pm (GMT) dispatches on the same day. We aim to get your order to you as quickly as possible. Still, in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will endeavour to notify you of any delays and provide a tracking number to you on the day of dispatch.
SELLING A WATCH
Selling or part-exchanging your watch with Haki Watches is easy and convenient via our sell-a-watch service.
Please submit an enquiry detailing the watch brand, model, year and condition. Include information on the status of the watch box and certificate. We also request you share photographs of the watch to ensure we provide an accurate valuation.
Once you have submitted an initial enquiry, we will contact you with an estimate within 48 hours.
If we agree on the valuation and reach an agreement to buy or part-exchange your watch, to process the transaction, we require the following:
- Photographic identification
- Proof of your address
- The watch serial number will be entered into Watch Register
Please contact our sales advisors regarding the item’s shipping, or you can visit our boutique.
Our payments are via BACs transfer, processed the same day if you visit us in-store or within 5 days if you’re selling online.
Sell or part-exchange your watch here.
If you choose to sell your watch by consignment, you authorise Haki Watches to sell the watch on your behalf while you still own the watch. Following an inspection and agreement by parties on the valuation, we will take possession of the watch within the consignment period until it sells or you request us to return it.
The advantage of consigning your watch, allows you to benefit from our marketing channels, increasing your pool of potential buyers. We charge a fee to utilise our marketing channels.
The box and certificate are not prerequisites when selling us your watch. However, the absence of a box and certificate can affect the valuation.
Our payments are via BACs transfer, processed the same day if you visit us in-store or within 5 days if you’re selling online.
Part exchanging with Haki Watches is simple and convenient. Suppose you wish to upgrade to a different watch. Once we agree on the value of your current watch, you can use this value to exchange or upgrade to another model in a single transaction.
At present, we do not offer finance.
WATCH SERVICING
You can make a watch servicing enquiry through our website or call our sales team to book an appointment in our boutique.
- We will conduct an initial Haki Watches inspection of the watch to estimate the service cost.
- If you are happy to proceed, we will send the watch to our industry-recognised watch servicing team, which uses specialist tools and equipment.
- We will receive and let you know the total cost of the repair before the work starts.
- You approve the service cost, and the work begins.
- We received the serviced watch and will contact you to arrange collection from our boutique.
- Payment for the service is due upon collection, and the watch is returned to you to enjoy.
A watch service typically takes 3 weeks. The availability of parts, the condition of the watch, seasonality and your approval response time can affect this lead time.
Our watches benefit from a Time Trader 12-month warranty.